Frequently Asked Questions (FAQ)
Q: Is there a minimum number of hours for a scheduled visit?
A: There are no minimum hours required per week.
Q: How many caregivers do you have on staff?
A: As of January 2020, we have over 130 active caregivers on staff.
Q: How long have you been in business?
A: All the Comfort of Home is a Colorado company serving the Denver metro area since 2007.
Q: Do you have a written policy and procedure manual and training program for employees?
A: Yes. Each caregiver receives a Personal Care Worker Handbook that is thoroughly reviewed upon hire. Each caregiver undergoes mandatory hands on skills training upon hire and annually completes a re-competency evaluation on client care, Alzheimer’s and Dementia care and a caregiver annual evaluation.
Q: How are employees screened?
A: All employees go through pre-employment screening with a nationally recognized assessment tool, a thorough interview process, State and National criminal background checks, comprehensive personal and professional background checks, and competency verification and training.
Q: What is the process for getting questions answered and issues resolved?
A: Simply call the office at (303) 346-1292. We have staff in the office five days a week and someone on call to answer urgent calls after hours and on weekends.
Q: What are your billing procedures?
A: Invoices are sent every two weeks. Payment can be made by bank check, electronic check or credit card.
Q: How can I be sure of your reputation?
A: All the Comfort of Home is Home Care Pulse Certified and is licensed by CDPHE. References are available upon request.
Q: What if I need to change services or change my mind about getting help?
A: Changes can be made to the schedule or care plan at any time just by calling the office. If you should want to cancel services, all you need to do is call.
Q: Are home care services covered by insurance or Medicare?
A: Our services can be funded by either private pay or through Long Term Care Insurance policies.
Q: How quickly can services be started?
A: We prefer 2-3 days to complete our intake process. If the situation is urgent, we can often start on short notice.
Q: What if a caregiver isn’t a good fit?
A: If the caregiver we send is not a good fit, we are happy to change to a different caregiver. We want all our clients to feel safe and comfortable with our caregivers.
Q: Where are your services available?
A: Our caregivers work across the Denver metro area. We can sometimes go into adjoining rural areas on a case by case basis. Please call us for details.
Q: Do you provide educational material about your services, patient rights and responsibilities, and billing?
A: Yes. In addition to the information on our website, please call us at (303) 346-1292. We are happy to answer any questions you may have. We are compliant with all the CDPHE patient rights and other requirements. You can call us to request a free in-home assessment and to ask any questions.
Q: Have you instituted an ongoing compliance program to ensure policies and procedures are followed?
A: Yes. ATCOH has an ongoing Quality Management program.
Q: How do we create a care plan?
A: Care plans are created at the initial assessment and are updated as needed using feedback from caregivers and clients.
Q: How do you handle emergencies?
A: Caregivers are trained to call 911 in the case of an emergency and to contact our office ASAP. The office would contact anyone else as appropriate.
Q: Do you use an answering service? Who answers when I call?
A: We only use an answering service for our one-hour lunch break. Once we return from lunch, all messages taken are responded to. If it is an emergency, the answering service can transfer the call to someone in the office directly.
Q: How is the privacy of my personal information maintained?
A: As a professional organization in the homecare industry, your information will never be sold to any 3rd party or affiliate under any circumstances.
Q: Do I pay the caregiver directly?
A: No. You, or an authorized representative, will be invoiced on a bi-weekly basis. Because all ATCOH caregivers are employees of the company, you will not have to pay them directly.
Q: Are your caregivers licensed and bonded?
A: Yes, they are.
Q: How do I start services?
A: Call All the Comfort of Home at (303) 346-1292. If you call after hours on our emergency line (303) 656-8954, you will get a “live person”, not an on-call service or computer prompting auto attendant.